Aim implementation management principles

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Improving information management practices is a key focus for many organisations, across both the public and private sectors.

This is being driven by a range of factors, including a need to improve the efficiency of business processes, the demands of compliance regulations and the desire to deliver new services.

In many cases, ‘information management’ has meant deploying new technology solutions, such as content or document management systems, data warehousing or portal applications.

These projects have a poor track record of success, and most organisations are still struggling to deliver an integrated information management environment.

Effective information management is not easy. There are many systems to integrate, a huge range of business needs to meet, and complex organisational (and cultural) issues to address.

This article draws together a number of ‘critical success factors’ for information management projects. These do not provide an exhaustive list, but do offer a series of principles that can be used to guide the planning and implementation of information management activities.

From the outset, it must be emphasised that this is not an article about technology. Rather, it is about the organisational, cultural and strategic factors that must be considered to improve the management of information within organisations.

The key goal of this article is to help information management projects succeed.

Information management is not a technology problem

Exploring information management

‘Information management’ is an umbrella term that encompasses all the systems and processes within an organisation for the creation and use of corporate information.