Centralisation in Information Management
Reports appropriate to roles and requirements.
Your current IT service management operational environment, Change, Incident, Capacity and Performance, Problem, Asset, Finance etc. will be delivering reports; however, these will invariably be of different formats (Word docs, PDF, Web based, Excel, charts or tables) and will be delivered at different times covering different periods. This makes it difficult to gain a holistic view of your IT service management activities.
Captell delivers a centralised reporting facility delivers your IT service management reports in a consistent format, covering a consistent period at a consistent time.
Centralisation also helps you in your efforts of continual improvement in that it allows all concerned to be working from the same page. Operational staff can utilise detailed reports to aid their management of their tasks; middle level managers can see a complete picture of the processes they are responsible for; senior executive can get a consistent view of all IT service management processes in a single document, all coming from the centralised repository utilising the same data.
Not only should you centralise your ITSM process data for reporting but also summaries of your operational business data too; this allows reporting of the effects on business of the various ITSM processes and, conversely, the effect of business on the IT service management processes.
Utilise ITSM Reporting Services to establish a centralised reporting process in your organisation.
Our processes and systems allow for the quick and easy integration of data from virtually any source providing your organisation with a centralised reporting repository.
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三维设计拐点来临-记2014Bentley电力行业研
— 赛迪网
Bentley 应势推出了自己的资产信息全生命周期管理(Asset Lifecycle Information Management,ALIM)解决方案。不但如此,Bentley 还在近年推出了“中国唯一”和“中国优先”策略,专门成立了一个多达30人的团队,专门针对 ..