Centralisation in Information Management

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Reports appropriate to roles and requirements.

Your current IT service management operational environment, Change, Incident, Capacity and Performance, Problem, Asset, Finance etc. will be delivering reports; however, these will invariably be of different formats (Word docs, PDF, Web based, Excel, charts or tables) and will be delivered at different times covering different periods. This makes it difficult to gain a holistic view of your IT service management activities.

Captell delivers a centralised reporting facility delivers your IT service management reports in a consistent format, covering a consistent period at a consistent time.

Centralisation also helps you in your efforts of continual improvement in that it allows all concerned to be working from the same page. Operational staff can utilise detailed reports to aid their management of their tasks; middle level managers can see a complete picture of the processes they are responsible for; senior executive can get a consistent view of all IT service management processes in a single document, all coming from the centralised repository utilising the same data.

Not only should you centralise your ITSM process data for reporting but also summaries of your operational business data too; this allows reporting of the effects on business of the various ITSM processes and, conversely, the effect of business on the IT service management processes.

Utilise ITSM Reporting Services to establish a centralised reporting process in your organisation.

Our processes and systems allow for the quick and easy integration of data from virtually any source providing your organisation with a centralised reporting repository.

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Q&A

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What is the difference between Enterprise Information Management and Data Warehousing? - Quora

EIM is a domain of interest and includes principles, concepts and practices to achieve most optimal usage of information within Enterprise.
 
Data Warehouse is a system/solution that acts like a kitchen sink to collect data in the Enterprise, most commonly for reporting purposes.
 
Relationship between them is simiar to the relationship between Logistics and a Minivan - sometimes you need minivans to solve specific logistics problems, and minivan is a tool that many domains (including logistics) can use.

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Where can someone find more information about the data warehouse lifecycle toolkit

You can purchase a book on Amazon or any other good bookstore to tell you about the Data Warehouse Lifecycle Toolkit. The books are very useful as they give you detailed information on all parts of the toolkit.