Customer Relationship management implementation

The "Oracle Fusion Customer Relationship Management 11g Sales Certified Implementation Specialist" certification is designed for implementation consultants who possess a strong foundation and expertise in selling and implementing Oracle Fusion Sales solutions. This certification covers topics on Common CRM Configuration, Lead Management, Opportunity Management, Forecasting, Territory Management, Quota Management, Data Import/Export, and Define Extensions for Sales. Up-to-date training and field experience are recommended.

AVAILABILITY

This certification is available to all candidates but is geared toward members of the Oracle PartnerNetwork. OPN members earning this certification will be recognized as OPN Certified Specialists, helping OPN partner companies qualify for their "Oracle Fusion Customer Relationship Management" 11g Specialization.

EARNING THE CERTIFICATION

Earning this certification requires passing a single exam - "Oracle Fusion Customer Relationship Management 11g Sales Essentials" (exam 1Z0-456). This exam has 75 questions, requires a passing score of 66%, has a time limit of 2 hours, and is available now for registration at Pearson VUE with its more than 3, 100 testing centers available worldwide.

RECOMMENDED TRAINING

Although training is not required for this certification, Oracle University offers the following courses to help ensure success on the certification exam:

Additionally, OPN members have access to further training resources in the Guided Learning Path for this certification (Oracle web account login required).

"This exam is known to be a challenging exam as it is meant to differentiate candidates in the marketplace by providing a competitive edge through proven expertise. In addition to the recommended up-to-date training and field experience, be sure and pay special attention to the Guided Learning Path and the Exam Study Guide."


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Q&A

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Why Hotels Need Effective Customer Relationship Management (CRM) Implementations

Today's customer relies on the ability to enjoy their hotel stay beyond any freebee or rewards offered. The modern hotel is one that can build a relationship with their customers with a personalized stay - a stay that customers want to come back to again and again. But how does a large hotel create such personalization? The infrastructure of large hotels is no longer like the grass-roots hotel of previous generations.